As needed, We will provide You with regular ongoing status reports until the Software returns to operational functionality. Level 1 Errors will be escalated to Our delegated support manager.
Level 2 (Medium): After Our ability to duplicate the Error, We will undertake a concerted support effort to resolve the problem, if possible, in accordance with industry standard best efforts.
As needed, We will provide You with regular ongoing status reports until the Service returns to operation. Level 1 (High): We will immediately undertake a concerted support effort in accordance with industry standard best efforts to resolve the problem, if possible, until the Service is returned to operation.Deciding which graph best displays your data and supports your analysis is fast. Level 3 (Low): Error that disables only certain non-essential functions, does not affect normal operation of the Service, and does not have an impact on Your business operations. Visualizations are critical to accurately communicate findings and achievements.Level 2 (Medium): Error that disables major functions from being performed and therefore affects the normal operation of the Service.Level 1 (High): Error that results in loss of all of the Service’s processing capability.For purposes of this section an “Error” is defined below and classified as either Level 1 (High), Level 2 (Medium), or Level 3 (Low).
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